Terms And Conditions
Drovandi ltd trading as S1 Carpets
Dalgety House, Viewfield Terrace
Company Number 12197541
We are committed to providing each customer with a first class, professional service from start to finish. To make sure we can provide this promise we have set out below our terms and conditions, so you can see what you can expect from us when you place an order and what we expect of you in return.
Please ensure to read these terms and conditions so any possible misunderstandings are avoided.
‘We, Us, Our, Ourselves’ – In these terms and conditions we define ‘We’, ‘Us’, Our, ‘Ourselves’ as Acorn Carpets.
‘Service/Services’ – Service/Services will refer to any type of work we provide.
‘Carpets and Floor-coverings’ – Carpets will mean carpets only. Floor-coverings will refer to solid and engineered wood, laminate and vinyl.
‘Customer’ – Customer means any person, company or firm who enlists S1 Carpets to carry out any work.
‘Fitter’ – Fitter means the self employed floor layer who is introduced by S1 Carpets and enlisted to carry out the installation of carpets and floor-coverings for the customer.
‘Home Selection Service’ – Home Selection Service means S1 Carpets will bring their selection of samples to your home at a time to suit you, for you to choose in situ without the altering effects of shop lighting. We will then measure areas to be quoted and provide you with an exact quotation.
HOW WE OPERATE
. Unless otherwise agreed in writing by us these terms and conditions shall apply to all work we provide and shall override any terms or conditions stipulated or referred to by the customer whether in the order or in any negotiation.
. By ordering our services by telephone, email, fax, online or in person the customer agrees to be bound by these terms and conditions.
. We reserve the right to change any part of these terms and conditions without giving any prior notice.
. A 40% deposit of the total order value is required to initiate an order with the balance being payable once the ordered materials have arrived at S1 Carpets premises.
. We accept online, credit / debit card, cheque and cash payments.
Free Home Measure :
. All free home measure service appointment times are made within a 1.5 hour time slot. Due to the nature of the work involved these appointment times cannot be guaranteed and serve only as approximate times. We cannot accept liability for delayed arrival times.
. Should you need to cancel a home selection service please provide us with at least 1 working day’s notice.
All fitting appointments will be given an exact day and an approximate time. Due to the nature and unpredictability of the work involved we cannot give a more precise time and exact arrival and duration times cannot be guaranteed. We cannot accept liability for delayed arrival times or prolonged fitting times.
. Should you need to cancel a fitting appointment please provide us with at least 1 working day’s notice otherwise a cancellation charge will apply.